💡 Frequently Asked Questions

Everything you need to know about shopping on Quirkup.in. If you need further assistance, feel free to contact us at support@quirkup.in or +91 9211521711.

📦 Orders & Cancellations

How do I place an order?

Browse products, add items to your cart, proceed to checkout, enter your shipping details, and choose your preferred payment method. Once completed, you will receive order confirmation via email or SMS.

How do I check my order status?

After dispatch, you will receive a tracking link via SMS or email. You can use this link to track your order in real time.

Can I modify my order after placing it?

Orders are processed quickly to ensure timely delivery. If your order has not yet been dispatched, you can contact our support team for assistance. Once shipped, changes may not be possible.

How do I cancel my order?

Orders can be cancelled before dispatch by contacting our support team. If already shipped, you may initiate a return after delivery as per our return policy.

🚚 Shipping & Delivery

What is the delivery time?

Orders are typically delivered within 5–7 business days depending on your location. Delivery timelines may vary due to courier or regional factors.

How much does shipping cost?

We offer free shipping across India. Any applicable charges (such as COD handling fees) are clearly shown at checkout.

Which courier partners do you use?

We ship through trusted logistics partners such as Delhivery, Xpressbees, and Shadowfax, depending on your location.

What if I miss my delivery?

The courier partner may attempt delivery again or contact you. You may also be able to reschedule delivery using the tracking link.

Do you ship internationally?

Currently, we ship only within India.

↩️ Returns & Refunds

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.

How do I initiate a return?

Email us at support@quirkup.in with your order number and reason for return. Our team will guide you through the process.

How long does it take to get a refund?

Once your return is received and approved:
• Inspection: 2–3 business days
• Refund processing: 5–7 business days

How are refunds processed?

Prepaid orders are refunded to the original payment method. COD orders are refunded via bank transfer or UPI after confirmation.

What if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery with photos or videos. We will arrange a replacement or refund as applicable.

Are all items returnable?

Certain items such as personal care products (if opened), customized items, and hygiene-sensitive products may not be eligible for return unless defective.

💳 Payments

What payment methods are available?

We accept UPI, credit/debit cards, net banking, wallets, and Cash on Delivery (COD).

Is COD available?

Yes, COD is available for most locations. A nominal fee may apply and is shown during checkout.

Are there any hidden charges?

No. All applicable charges are displayed clearly at checkout before you complete your purchase.

Is it safe to pay online?

Yes. All payments are processed through secure, encrypted payment gateways. We do not store sensitive payment information.

✨ Products & Quality

Are your products genuine?

We source products from verified suppliers and conduct quality checks before dispatch to ensure they meet our standards.

Will product results vary?

Product performance may vary depending on usage, environment, and individual factors. Please refer to product instructions for best results.

Do you provide product details?

Yes. Each product page includes specifications, usage instructions, and relevant details to help you make an informed decision.

👤 Account & Privacy

Do I need an account to order?

No, you can checkout as a guest. Creating an account allows easier tracking and faster checkout.

How is my data protected?

We use secure technologies to protect your information. Your data is used only for order processing and customer support.

💬 Contact & Support

If you have any questions or need assistance, our support team is here to help:

📧 Email: support@quirkup.in
📞 Phone: +91 9211521711
🕐 Support Hours: Mon – Sat, 10:00 AM – 5:00 PM IST
📍 Address: House No-2409, Sarita Kunj, Delhi Road, Near Telephone Exchange, Bhagwati Sadan, Gurgaon, Haryana 122001, India

Thank you for choosing Quirkup.in. We aim to provide a transparent and reliable shopping experience.